Our Approach to Care at Home

What makes our Home Care Services in West Sussex different?

Compassion is at the heart of our service and our Care Workers create trusting relationships which offer friendship and companionship. Our professional staff are trained to understand that our unique Comfort Keepers Care plans are customised and flexible to meet the needs and the individuality of the elderly person. We endeavour to create home care plans tailored not just to meet your loved ones everyday needs but to enhance everyday living with favourite recreational activities.

Our care approach – Interactive Caregiving™

With a combined 35 years’ experience in our team in the care industry, we’ve learned that we all need more than just tasks completed to live a fulfilling happy life. That is why our comprehensive approach takes into account the 4 key areas for a quality life in old age: Mind, body, nutrition and safety.

Our Trusted Care Workers

Every Comfort Keeper® is required to pass a three stage recruitment process and you can be sure that they have been:

  • Screened with an enhanced criminal background check (DBS) and 3 professional references
  • Through a rigorous induction and training process
  • Are constantly being checked through on-going assessments
  • Are hand-picked primarily for their caring, attentive attitude and approach


We know how important it is for you to know that your loved one is well, safe and happy. With our unique Family-Connect-Programme, any designated family member can go online to view daily visit updates, accessing real time captured information from anywhere, at any time. So, you can be sure your loved one is safe, how they are progressing and even share in their special, everyday moments. For a snapshot of activity and progress, we also provide monthly reports upon request.

Our Peace of Mind Guarantee

By using our unique Family-Connect-Programme, you have access to your loved one’s care at any time, whenever you wish. This is why we pride ourselves on being able to guarantee peace of mind.

How our service works

Sourcing additional home care for your elderly loved one can be an emotional and stressful time for everyone concerned so we have made contacting us and the initial process as simple and friendly as possible. Contact us to set up a free consultation and we’ll help you in making the right decision, and try to answer all of your questions. Once set up with an account, you can benefit from ongoing support from our Care Team.

We offer a free, informal care consultation where you can ask all the questions you need to and we can explain all the care services we have to offer. We do visits to your home at your convenience to ensure we take the time to get to know you and your loved one’s needs before building their personalised care plan.
If you decide to go ahead we will walk you through the care plan development and also set up your account and payment. We offer various payment options which, as you will see are flexible to your requirements.
Now you have an account and the care plan has been designed especially for your elderly family member, you are also entitled to follow up visits, a care plan review and updates, care guide resources access and referrals to our local expertise and organisations in Worthing and West Sussex. Our Family-Connect-Programme will also keep you in touch with the care we are providing to your loved one.

Get in Touch

You can telephone us on 01903 691762 or fill in our easy to use web form. You can also email us at contact.uk@comfortkeepers.com or why not just drop in and see as us at Columbia House?

Columbia House
Columbia Drive
West Sussex
BN13 3HD

Service Areas

The Blue area shows our Day Care area. The Pink area shows our Live-In Care area.