Privacy Policy

Electronic Personal Information Privacy Policy (“Privacy Policy”)

Sodexo Home Care Services UK Limited trading as “Comfort Keepers” is a Sodexo Group company. Comfort Keepers (“We”) are committed to protecting and respecting your privacy. This Privacy Policy is designed to tell you about our practices regarding collection, use, and disclosure of personally identifiable information that you may provide us, or that we may collect from you, which is then processed by us. . Please be sure to read this entire Privacy Policy before using, or submitting information, to (“this site”). This site is governed by English law. Use of this site constitutes your consent to the application of such laws and to this Privacy Policy.

Active Information Collection

This site may actively collect and process information from you by asking you specific questions; and by permitting you to communicate directly with us via e-mail, employment applications, surveys and/or feedback forms. Some of the information that you submit may be personally identifiable information (e.g., e-mail address). Please note that we may ask you for information when you report a problem with this site. Further, some areas of this site may require you to submit information in order for you to benefit from the specified features (e.g., newsletters, employment applications) or to participate in a particular activity (e.g., promotions). You will be informed in each instance what information is required, the purpose for which it is collected and what information is optional.

Passive Information Collection

As you navigate through a web site, certain information can be passively collected using various technologies and means including Internet Protocol (IP) and Cookies.

Internet Protocol

This site may use IP addresses. An IP address is a number assigned to your computer by your Internet service provider so you can access the Internet. We use your IP address to analyse trends, track user’s movements, gather broad demographic information for aggregate use and administer and improve the site.


This site may use cookies to distinguish you from other users of this site. This helps us to provide you with a good experience when you browse this site and allows us to improve this site. A “cookie” is a piece of data stored on the user’s hard drive containing information about the user. Further information on how this site uses cookies is available on our cookie policy page.

For further information about cookies and how to disable them please go to: or

Use of the Information

We use information held about you in the following ways:

  • To ensure that content from this site is presented in the most effective manner for you and for your computer
  • To provide you with information you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of this service, when you choose to do so.
  • To notify you about changes to this service.


We understand the importance of maintaining the confidentiality of your personal details, skills and interests and any other employment related information that you may supply when applying for a position with us or an affiliate.

If you are considered for employment by us your personal data may be shared with other companies acting on our behalf to provide employment verification services.

We will retain your personal data on file for up to six months and may contact you regarding future employment opportunities. You may withdraw from us holding your information at any time by advising us at

You should be aware that providing false information may lead to rejection of the employment application or termination of any subsequent employment.

Disclosure of Information

We may disclose your personally identifiable information to other Sodexo Group affiliates in countries outside of the European Economic Area (“EEA”) which may not have laws which offer similar protection to that offered to you under the Data Protection Act 1998. However, our affiliates agree to treat your information in accordance with this Privacy Policy. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details, recruitment and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. In addition, we may disclose your personally identifiable information to third parties, located in the United Kingdom and/or any other country, but only (i) to contractors we use to support our business (e.g., fulfilment services, technical support, delivery services, and financial institutions), in which case we will require such third parties to agree to treat it in accordance with this Privacy Policy; (ii) in connection with the sale or purchase of any business or asset, assignment, or other transfer of the business of this site to which the information relates, in which case we will require any such buyer to agree to treat it in accordance with this Privacy Policy; or (iii) where required by applicable laws, court orders, or government regulations.

In addition, we will make full use of all information acquired through this site that is not in personally identifiable form.

Access, Correction and Retention

You may contact us as indicated below to access, correct or update personally identifiable information about you. We will take reasonable steps to update or correct personally identifiable information in our possession that you have previously submitted via this site. We will keep your personally identifiable information for a reasonable period of time (bearing in mind the purpose for which your information was collected).


Whilst we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this site; any transmission is at your own risk. We take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to this site and to protect such information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever 100% secure or error-free. In particular, e-mail sent to or from this site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Moreover, where you use passwords, ID numbers, or other special access features on this site, it is your responsibility to safeguard them.

Links to Other Web Sites

This site contains links or references to other web sites. Please be aware that we do not control other web sites and that this Privacy Policy does not apply to those web sites. We encourage our users to be aware when they leave this site and to read the privacy policy of each and every web site that collects personally identifiable information.


Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to this site at the point where we ask for the information.

In the case of direct marketing, users will be asked for their consent (ie “opt-in”) before we process personally identifiable information for this purpose.

If at any time you decide you no longer wish to receive marketing information you can contact us by sending an email to

Your Consent

By using this site, you agree with the terms of this Privacy Policy. Whenever you submit information via this site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

About Children

This site is not intended for children under the age of 13. We will not knowingly collect information from site visitors in this age group.

How to Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or the information practices of this site, please contact us as follows:

Comfort Keepers
Columbia House
Columbia Drive
West Sussex
BN13 3HD

Tel: 0800 055 6788

For other queries visit our Contacts section.

Changes to This Privacy Policy

This Privacy Policy may change and use of information that we gather now is subject to the Privacy Policy in effect at the time of use. All updates to this Privacy Policy will be posted here. Please check back periodically, and especially before you provide any personally identifiable information.

This Privacy Policy was last updated on 13 July 2012.